** i'm in the midst of a 13-hour shift today which started at 3AM to cover for a colleague's team.  but that's not so bad.

** i was asked to pull out some associates from my team to assist a new batch of associates who are undergoing their first day of taking actual calls and do floorwalking duties, thus sacrificing the work that needs to be done.  but that's not so bad.

** i was asked to help discuss procedures in a debriefing session to that new batch since i was more knowledgeable on the particular queue that they were handling.  but that's not so bad.

 ** i accepted the request even though i was hungry for my last meal was lunch of yesterday.  but that's not so bad.

** after the debriefing session, i was on the receiving end of a colleague's angry tirade, accusing me of leaving her all alone on the floor while she took supervisor calls left and right, and wasn't able to take her lunch.

** my whole team, together with some members of her team, heard her scream at me.  i tried to explain that i was asked to help, but she wouldn't hear any of it.

** she went even further by saying that I wasn't supposed to handle that batch until next week.

** before storming off to have her lunch break, i sarcastically shouted, "ok, it was my fault, i'm sorry ok?!"  and went back to my station.

** my pulse is still racing, my anger still uncalmed.

** i still haven't had lunch.  just coffee the whole day.

** i ranted to other colleagues who happened to see what went on.

** i still have until 4PM today to take all the supervisory calls that the associates can throw at me, while she ends her shift at 1PM.

** i was gone for only an hour.

** helping cover three teams against guiding one class.

** but that's not so bad….  or is it…

** happy place, happy place… think of a happy place… it's the weekend, think of a happy place…