“…every new beginning comes from some other beginning’s end…” – “closing time” by semisonic

i always use that line when changes in my professional life take place. yesterday marked the start of my final week in teletech. two weeks from now, i’ll be starting a new job in a different company as an assistant manager for operations. accepting that job wasn’t that hard. it also wasn’t that easy.

when i came here a year and a half ago, i was reeling from being “forced” to leave my previous company after being with them for two and a half years, yet optimistic about starting fresh, wanting to prove to myself that whatever my previous boss said about my abilities as a supervisor/team leader was dead wrong. and of course, being paid the right amount for such a position. whatever i have learned during my stint as a CSR and supervisor trainee, i applied to my new work. though i was overwhelmed with how they do things here, i welcomed it as a challenge to step up. just the number of handling people was exponentially doubled, so managing a multitude of egos was one of my top priorities. yet all wasn’t smooth sailing as i hoped it would be. of course, being under a large program (and the star program at that) does have its downsides. yet through all the workload that was too much for one supervisor to handle, the demands of the client which majority of the supervisors think were impossible to achieve, the ever-changing processes and procedures a CSR could take, and all the bullsh** management was giving us, i managed to have success by my team being number one in most metrics. although it was short-lived due to several factors, i could proudly say that i got what i worked hard for. yet the stress from all of the things i mentioned took it’s toll on me and i was forced to re-think my desire to work for such an account. although a transfer to another account or department would be the obvious choice, office politics would never fail to move it’s ugly head. so i started updating my accounts at the online jobseeking companies i had.

after months of waiting, i got the call from a friend who works at one of the online jobseeking companies and offered me a chance to get out of here. i gamely accepted and went through two interviews, until finally, around two weeks ago, i was offered the job. although i wanted to sign the contract right there and then, i just took it easy and asked them to give me a day to think it over and be back to sign it. i did think it over, about leaving my trusted colleagues who endured all the hardships and bullsh** management and the client gave us, yet in the end, you only have yourself to look out for. two days after being offered the job, i went back and signed on the dotted line. everything is now set in motion for my transition. i had a mixed reaction of surprise and relief from colleagues when i mentioned about my transfer. surprise because i have been mentioning before that i would leave this place but ended up staying for another month or so. and relief that finally i would be leaving this “hellhole” of an account. most of them wanted to follow me and i gladly forwarded their resumes to my friend in the jobseeking company who also asked me to look for more interested people.

though i am excited at finally getting something higher after the hard work i made over the last year and a half, as the same thing i mentioned when i left PS, the people i have worked with will be hard to leave behind. most of them i could say deserve a much better and higher position than what they have now, yet they continue to be dragged by the inconceivable thought of things being better someday if they just be patient. i tried to be that as well and waiting for management to realize that we deserve better, yet i guess they don’t see that at all. the only comfort i could rely on is that fact that my hard work paid off, and the opportunity to work for a financially stable company is on the horizon. a bittersweet end is near, yet a new, much sweeter beginning is just beyond it.